Refund Policy

Thank you for choosing to engage with our services and products at Canadian Outpost Centers. We aim to ensure that you are completely satisfied with your experience. Below are the terms regarding refunds:

1. Eligibility for Refunds

   • Refunds are available for paid courses if you request within 14 days of the purchase date. The course content must not have been accessed or downloaded.

   • For physical products (books, tools, etc.), returns and refunds are available within 30 days of receipt if the items are returned in their original condition.

2. Non-refundable Services

   • Membership fees, event tickets, and donations are non-refundable due to the nature of the services provided and the allocation of these funds towards ongoing community support and development.

3. Process for Requesting a Refund

   • To initiate a refund, please contact us via our support email or phone number provided on our Contact Us page. Include your order number, the date of purchase, and the reason for requesting a refund.

4. Condition of Returned Items

   • For physical products, items must be returned in their original packaging, unused, and in the same condition that you received them.

5. Refund Processing

   • Refunds will be processed within 7-10 business days upon receipt of the returned item or cancellation request for services. Refunds will be issued to the original method of payment.

6. Exchanges

   • If you receive a defective or damaged product, we are happy to exchange it for the same item. Please contact us within 7 days of receiving the product to qualify for an exchange.

We value your participation in our community and are here to help ensure that your experience is positive and rewarding. If you have any questions or concerns about our refund policy, please don't hesitate to contact us.